FAQ

Carpets should be cleaned every 6-12 months even if they don’t appear to be dirty or soiled. Cleaning removes harmful bacteria, dust mites and allergens, creating a healthier environment for you, your family and your pets. Regular cleaning also maximises your carpet’s lifespan.

It depends on the type of carpet, how soiled it is, and what the weather is like. Some carpets can dry in under 1 hour, whereas others may take 3-6 hours to dry completely. The key to a fast drying time is rapid evaporation which can be achieved with our air movers, keeping windows open or turning ceiling fans on. It is important to limit foot-traffic until the carpets are dry.

When necessary we will move small furnishings and return them to their original position after cleaning. Our technicians will not move any furniture or household object if they don’t feel confident in moving it without your knowledge or consent.

All jobs are quoted according to the task, and how often we are needed to perform it. Variations such as materials and equipment are taken into consideration when calculating the final cost after we have measured the areas to be serviced. Moving basic furniture, carpet pre-treatment, stain treatment, sanitising and deodorising are all included with your carpet service.

We have a much better chance of removing the stain if no one has tried to remove the stain prior to our arrival. Time is of the essence in stain removal. Please call us as soon as possible when a spill or accident happens and it will greatly increase the chances of us bringing your rug back to perfect condition.

It depends on how much traffic the rug gets. We recommend every 1-3 years, and more often if you have pets, smoke, or have an allergy or respiratory issues.

Sometimes a colour bleed can become permanent. Our dye removal processes work extremely well to gently restore a bleed area to its original colour and bring the rug back to its former glory.

No, our police checked and insured technician can still get the job done if it’s inconvenient for you to be at home, or we can pick up your rug and take it to our state-of-the-art rug washing laundry facility where it will undergoes an extensive multi-layered rug cleaning process for maximum soil removal.

We start by applying a cleaning agent to the floor which begins to release the built-up soiling from the tiles and the grout. We then blast it clean with a high-pressure rotary tool, which has a powerful vacuum to control overspray. Your floors will be dry in minutes.

Just like carpet, dirt builds up on tiles over time and has a dulling effect on their appearance. A thorough, professional tile and grout cleaning is the best way to thoroughly remove the deep-down, impacted dirt on the surface of the tile grout lines.

Foot traffic, pets, children, and routine floor maintenance will affect how often you need to have your tiles professionally cleaned. We recommend every 1-2 years.

Grout is an extremely porous material that absorbs soil, oils and spills. Professionally sealed grout lines are better protected from liquid spills, giving you more time to wipe up the spill before it soaks in and stains. The type of sealant you choose will determine the degree of stain resistance.

Our powerful steam extraction process provides the deepest yet most gentle cleaning method possible for upholstery. Some delicate fabrics will require a lower moisture process. Our expert technicians will choose the best process to protect the upholstery.

This depends on how soiled the furniture is and the type of fabric used on it. We would recommend anywhere from 2-3 hours to do a 3-seater lounge and 2 single recliners as a guide.

Our powerful equipment and superior training means we can dry your upholstery quickly. It will usually take between 1-2 hours.

We recommend mattresses are professionally cleaned every 6-12 months. The average human sheds approximately 3.6 kilograms of dead skin each year. Spending a third of our life in bed means that a lot of it ends up in our bedding, increasing the risk of allergies over time, and providing a food source for dust mites (yuk!).

In the event of a flood, time is critical. We have trained water damage and microbial remediation technicians ready to assist you 24/7.

We use the most technologically advanced and efficient equipment so your site will dry more quickly and be more economical. The real cost will probably be no more than a few dollars per day.

This depends on the insurance company your policy is with, the type of cover that you have, the source of the damage, (i.e. whether it was a natural disaster like a flood, or if it was caused by a burst pipe, etc). The insurance company will also want to make sure that you took the necessary precautions to try and prevent the situation.